What Information We Gather and Why
When you open an account with us, we collect the details you provide during registration — your name, email address, mobile number and date of birth. When you deposit or withdraw using bKash, Nagad or Rocket, we log the transaction reference and wallet number to verify
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the movement and match it to your account. We do not store your full mobile banking PIN or password at any point. We also collect device and session data — your browser type, IP address and pages visited — to keep your account secure and detect
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unusual access patterns. If you contact our support team, that conversation is stored so we can follow up accurately. We use all of this data to operate your account, process payments and meet the obligations that apply to us depending on local law and eligible regions.
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We do not sell your personal data to third parties for marketing. Where we work with technology partners to run the lobby or process payments, those partners are bound by confidentiality terms. You can request a copy of the data we hold, or ask us to
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delete your account data, by writing to our support channel. Availability of all services remains subject to your local law and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.